questions about our company, products/services, policies, and more
Frequently Asked Questions
Welcome to our FAQ page, where you can find answers to the most commonly asked
1. General Questions
2. Products/Services Questions
3. Account Questions
4. Technical Questions
5. Contact Questions
1. General Questions
What is your return policy?
We want you to be completely satisfied with your purchase, so we accept returns on all items within 30 days of the purchase date. To start a return, please contact us for further questions.
How do I track my order?
Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order on our website or on the carrier's website.
Please note that only orders with chosen tracking are visible to track.
Can I cancel or modify my order?
We try to process orders as quickly as possible, but if you need to modify or cancel your order, please contact us as soon as possible. We'll do our best to accommodate your request.
Do you have a physical store?
Currently, we do not have a physical store. However, pickup is available for every order at our office.
2. Returns and Exchanges
Returns Policy
If you are not completely satisfied with a purchase or gift for any reason, BLM SNKRS welcomes you to return new or gently used products for a full refund to your original method of payment if returned within 30 days of purchase, in most cases. Returns that are made from 31-60 days after purchase are eligible for online credit (if returned to us by mail) or store credit (if returned in-store). In order to complete the return, you must have a proof of purchase. Please note that customized products are not eligible for returns.
Please review our return, refund, and exchange policies below for purchases made on blmsnkrs.nl, purchases of BLM SNKRS items on third-party marketplaces (including, but not limited to, Instagram, Google, YouTube and Facebook). Products must be returned in new or gently used condition. We monitor return activity for abuse and reserves the right to limit returns or exchanges at BLM SNKRS in all instances. All returns are subject to validation and approval at BLM SNKRS's discretion. If a return is not approved by us for any reason, the item may not be returned to you. We may ask you for a driver’s license or government ID to verify your identity.
1. Finding Products
Search for Products
Know exactly what you want? Or perhaps you're just searching for a new fresh pair of laces? Use our comprehensive Search box located in the upper left corner of our site to find the exact product you need, or browse through the results that fit your criteria. You can enter a product number or even a partial description of the product. You can be as broad as "red laces" or as specific as "custom single colored laces."
Search for Gifts
Searching for that perfect gift? Currently we don't offer giftcards yet, but we can arrange this on request. Please contact us for further information.
Product Information
After you have found the perfect product, you can read the benefits and usage tips on each product detail page. The information is located beneath the product details. All the available colors, formulations, and sizes are listed below the detail text.
Product Availability & Out of Stock Products
Occasionally, an item may be temporarily out of stock. Our stock is replenished on a monthly and sometimes a weekly basis depending on the particular item and brand. Some pages have an "notify me" feature that notifies when the product is back. If the product says, "coming soon" or "temporarily out of stock," come visit us again.
2. Custom services
What are custom laces?
Custom laces are unique and personalized laces that can be created to suit everyone's wishes. This can be a single color, but also a combination of multiple colors on 1 lace tip.
Which options do i have?
The options are endless. From single-colored lace tips to multi-colored lace tips. We guarantee to always supply a matching color. Nike uses more than 700 different color shades in its shoes. So red is not always red. Because we mix the colors ourselves, we can offer this color guarantee. Do you want 1 color? Then that is possible! But even an elephant print, or perhaps 4 different colors on 1 set of laces, everything is possible!
Which lenghts can i choose from?
We offer many different lengths in both standard and custom laces. The lengths you can choose from vary between 80cm and 180cm. This way you always have the perfect desired length!
Which lace length do i need?
A Nike Air Max, depending on the size, often has 7 or 8 holes on top of each other, take the 120cm for this. laces if you also lace the upper eyelds. If you skip the upper eyeleds shall 110cm be perfect. On the other side, a Nike Air Jordan for example, has 8 or 9 holes. So for an Air Max you take 110/120cm and for your Air Jordan 140/160cm length of lace depending on how you lace.
Account registration, sign in, password & linked accounts
Resetting Your Password
If you have forgotten your password, click the "Forgot password?" link on the sign In screen. Enter your email address, and we will send you a link to reset your password.
Changing Your Login Email Address or Password
You can change your account email address and password on the Account Information page. All your email subscriptions and order confirmations will be sent to your new email address.
Order status & history
Tracking an Order
You can track the status of your order online at blmsnkrs.nl, or at postnl.nl. Click on Track Order at the right bottom of the page to see your recent orders. Click on the order number for the shipment that you would like to track, and a detailed order information page will be displayed. A tracking number is located to the right of the ship-to address and under the shipping method. Click on this number to view detailed tracking information. You can review the tracking history and the estimated date of delivery. Please estimate 1 - 3 business days from the time your order has shipped.
Order Statuses:
Order Submitted - "Placed"
Once you have placed your order on BLM SNKRS and your payment has been authorized, your order status will appear as "Placed."
Order Processing - "In Progress"
Once you have placed your order, it will be sent to our warehouse to be processed and packed for shipment. During this time, your order status will appear as "In Progress." Please allow 1 - 2 business days for standard products and 10 - 12 business days for a the order to be processed and prepared for shipment.
Order Delivery - "Shipped"
Once we have assigned a tracking number to your order, and it has left our warehouse, the order status will appear as "Shipped."
Order Delivery - "Partially Shipped"
If your order will arrive in multiple shipments, once one of those shipments has left our warehouse, the order status will appear as "Partially Shipped."
Order Returned - "Returned"
It takes up to 2 weeks to process a return and credit your payment. Once your order has been returned and processed, the order status will show "Returned." We will notify you via email once your return has been processed.
Canceling or Modifying an Order
Before you place your order, you can view the contents and the total amount in your shopping basket.
Once your order is placed, it cannot be modified. If you would like to cancel your order, most orders can be canceled up to an hour after being placed. To check the status of an order, check the Order Details page.
Partially Canceled Orders
If an item in your order is out of stock after your order has been placed, the out of stock item will be canceled from your order, and you will receive notification via email. All in-stock items in your order will be shipped. If the initial order you placed met the $50 minimum free shipping threshold, but part of your order was canceled by Sephora, the order will still ship for free. If you would like to be notified when the item is back in stock, please visit the product page and sign up for the "Email when in stock" alert. Orders that contain out of stock items will be partially canceled for U.S. and Canada Sephora.com orders only.
Call or Email us
+31 6 22544355
blmsnkrs@gmail.com
Representatives or Sneaker Advisors are available:
MON-FRI: 10am to 6pm CEST
SAT: 10am to 2pm CEST
SUN: Closed
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Representatives and advisors are available: 24/7 via Whatsapp